Refund Policy

SHIPPING:

1.The products are shipped within 7 working days, once the order is placed by the customer.

2.Shipping times may vary from location to location and are subject to change in real-time based on logistic circumstances.

3.You can email to customer care at crm@fitmantra.in, if quick shipping required, we will facilitate speed up shipping if possible.

4.Our team will provide constant support in case you face any issue with delivery.

RETURN, REPLACEMENT AND REFUND POLICY:

1.You can return or replace all products within 10 days of purchase.

2.Do not accept any product from the courier services if the product is opened or tampered.

3.Do not break or tear the seal of the product if you have any doubts or questions about authenticity.

WE WILL NOT ACCEPT ANY RETURN/REPLACEMENT, IF THE ABOVE POINTS ARE NOT BEING FOLLOWED.
1.For return or replacement, send a snapshot of the outer packaging, order number and images of the product received, with the invoice copy to our customer care at crm@fitmantra.in. Ensure that the product is unused and unbroken. Seal, tags, boxes and other packaging has to be intact.

2.In case of refund, we will initiate refund with in 5 to 7 working days, once returned item is picked up and approved.

NON-RETURNABLE ITEMS

Membership Card.

Health Transformation Plans & Diet Plans.

Downloadable software products and E-kit.

NO REFUND POLICY
1.Any money paid for health or medical management

2.Desist the Fitmantra’s program.

3.Complementary foods or service releted issue with the program.

SOLUTION:
1.FIRST CONTACT POINT:- Any issue related to the services or product please inform to your dietitian.

2.FINAL CONTACT POINT:- If the issue not get resolved, then please send email to customer care manager at crm@fitmantra.in

PAYMENTS:-
Fitmantra offers you multiple payment mode.
UPI:You can use all the Fitmantra’s available UPI payment mode to make your purchase.

CARDS:We accepts payment made using VISA, MASTER, MAESTRO, RUPAY card.

NET BANKING:- We accepts payment made by using Net Banking or Phone Banking.

NOTE:-All the payments mode are fully secure and 3d protected. We assure you that Fitmantra’s trusted payment gateway partners use secure encryption technology. Fitmantra never keep or capture any of your financial details such as, card number, CVV number etc.